Terms & Conditions

Last Updated: October 2026

Welcome to Njamm Njamm Food and Snacks.

We are committed to bringing you the authentic homemade taste and traditional feel of Kerala through carefully prepared food products. Our products are made with care and love, using quality ingredients and without preservatives or added chemicals. Our snacks are fried using pure coconut oil to retain their traditional taste and flavour.

Our current range includes Banana Chips and Sharkkara Varatty, with more products to be introduced in the future.

By accessing or using our website and placing an order through our online shop, you agree to the terms and conditions described below.

Our Products

At Njamm Njamm Food and Snacks, we focus on delivering authentic, traditionally inspired snacks with a homemade taste.

  • Our products are prepared with care and packed fresh for delivery.
  • Pure coconut oil is used for frying our snacks.
  • We do not add preservatives or added chemicals to our products.
  • Our product range may be updated or expanded from time to time.
  • Product appearance, colour, texture, and taste may naturally vary slightly between batches because our products are prepared in small batches.

FSSAI Registration Number: 21326173000551

Ordering Through Our Website

Customers are encouraged to place orders through the official shopping section of our website.

Please make sure that your delivery address, contact number, product selection, and quantity are correct before completing your order.

Once an order has been confirmed, our team may begin processing, preparing, and packing the products.

For assistance with placing an order or making special arrangements, customers may contact our team using the contact details provided on this website.

Order Cancellation and Refunds

We understand that customers may need to change their plans after placing an order. Customers may request cancellation of their order at any stage.

However, the amount that can be refunded will depend on the stage of the order at the time the cancellation request is received, as our team may already have incurred costs for ingredients, preparation, packaging, processing, and shipping.

Cancellation within 2 hours

If an order is cancelled within 2 hours of placing the order, the customer will be eligible for a full refund, provided the order has not already been dispatched.

Cancellation after 2 hours and before dispatch

If cancellation is requested after 2 hours but before the order has been dispatched, a full refund may not always be possible.

If our team has already started preparing or packing the order, the refund will be calculated after taking into account the costs and work already incurred for that order.

We will make reasonable efforts to provide the applicable refund based on the stage of preparation.

Cancellation after dispatch

Customers may still communicate their cancellation request after an order has been dispatched. However, once the order has been handed over for delivery, the costs associated with preparation, packaging, shipping, and logistics may already have been incurred.

Therefore, a full refund will not be possible for orders that have already been dispatched. Any refund, if applicable, will be considered based on the circumstances and costs incurred.

We encourage customers to contact us as early as possible if they wish to cancel an order so that we can minimise unnecessary costs.

Bulk Orders

Bulk orders must be discussed and confirmed with our team in advance.

For bulk orders:

  • A 30% or 1/3rd of total order value (depending on the order quantity) advance payment is required to confirm the order.
  • The remaining balance must be settled after the order has been prepared and packed and before shipment.
  • Our team will coordinate with the customer regarding the required products and quantities.
  • Before shipment, a video call may be arranged with the customer to verify the prepared products and quantities.

Cancellation of Bulk Orders

If a bulk order is cancelled after preparation has started, the refund will be considered based on the actual costs already incurred for ingredients, preparation, packaging, labour, and other resources used for that order.

If the bulk order has been fully prepared, packed, and is ready for dispatch, and the customer then chooses to cancel the order, the advance payment will not be refundable, as the order has already been specifically prepared and made ready for the customer.

We request customers placing bulk orders to confirm their requirements carefully in advance so that our team can prepare the order accordingly.

Delivery

We deliver our products across India through India Post.

Orders are generally delivered within 3 to 5 working days, subject to the destination and the availability and operation of the postal and delivery network.

Delivery charges are applicable and may vary depending on the delivery location and order details.

Free Delivery in Kerala

For orders containing more than 3 packets, we provide free delivery across Kerala, subject to the applicable order and delivery conditions.

Delivery timelines may occasionally be affected by public holidays, weather conditions, transportation issues, postal delays, or other circumstances beyond our control.

Damaged, Incorrect, or Quality-Related Issues

We take care to prepare, pack, and dispatch every order properly. However, if your order arrives damaged, incorrect, or with a genuine quality issue, please contact us as soon as possible.

Issues that may be considered for a replacement or refund include:

  • The outer package or product pouch is torn, punctured, crushed, or damaged during transit.
  • The product seal is broken or compromised.
  • You received a different product or pack size from what you ordered.
  • Items are missing from your order.
  • The product appears spoiled or has a significant quality issue.
  • The product has reached or passed its declared shelf-life date upon delivery.

No-Return Policy for Food Products

Because our products are food items intended for human consumption, we follow a No-Return Policy for delivered food products.

For hygiene, food-safety, and consumer protection reasons:

  • We do not arrange physical return pickups for delivered food products.
  • Customers are not required to send food products back to us when making a valid complaint.
  • If a complaint is accepted for replacement or refund, the customer does not need to return the food product.

This policy does not prevent customers from contacting us regarding products that arrive damaged, incorrect, spoiled, or otherwise compromised.

Complaints, Refunds, and Replacements

Any complaint regarding the condition, quantity, quality, or correctness of an order must be reported within 24 hours of delivery.

To help us understand and resolve the issue, please email us with:

  • Your Order ID.
  • Clear photographs of the product and packaging.
  • A photograph of the outer parcel and shipping label, where applicable.
  • A short video showing the issue clearly, where necessary.
  • A brief description of the problem.

Complaint and Support Email:
njammnjammoficial@gmail.com

Our team will review the complaint and determine the appropriate resolution based on the circumstances.

Available Resolution

If a complaint is found to be valid, one of the following resolutions will be provided:

Replacement:
A fresh replacement product may be shipped to the customer at no additional cost, where applicable.

Refund:
A refund may be provided where appropriate.

A replacement and refund will not be provided together for the same issue.

For approved prepaid-order refunds, the amount will generally be returned through the applicable original payment method. The time taken for the amount to appear in the customer's account may vary depending on the payment provider or banking institution.

Customer Responsibility

Customers are requested to provide accurate delivery and contact information when placing an order.

Njamm Njamm Food and Snacks cannot be held responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

Customers are also requested to follow any storage and consumption instructions provided with the product.

Product Availability and Changes

We may update our product range, product descriptions, availability, packaging, pricing, and other details from time to time.

A product may occasionally become unavailable due to production requirements, ingredient availability, or other operational reasons.

If an ordered product becomes unavailable after an order has been placed, our team will contact the customer regarding the available options, which may include a suitable replacement or refund, as applicable.

Website Use

The content available on this website, including product information, photographs, graphics, text, logos, and other materials, is intended for general information and business purposes.

Customers agree not to misuse the website, attempt unauthorised access, interfere with its operation, or use the website for any unlawful purpose.

We make reasonable efforts to keep the information on our website accurate and up to date. However, minor variations in product photographs, descriptions, availability, or other information may occur.

Intellectual Property

Unless otherwise stated, the website content, branding, logos, photographs, graphics, text, product descriptions, and other materials belonging to Njamm Njamm Food and Snacks may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

Third-Party Services

Our website may use third-party services such as payment providers, delivery services, communication platforms, or other external services.

While we make reasonable efforts to work with reliable service providers, certain aspects of these services are outside our direct control. Delays or technical issues caused by third-party services may affect order processing or delivery.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

Customers are encouraged to review these terms periodically.

Customer Reviews and Feedback

We genuinely value your feedback.

If you enjoy our products, we encourage you to leave a review on the relevant product page or share your experience with us.

Your feedback helps us improve our products and services and helps other customers make informed choices.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these terms or our services shall be subject to the applicable jurisdiction of the courts in Kochi, Kerala, unless otherwise required by applicable law.

Customer Support and Grievance Contact

For questions, complaints, order support, or other assistance, please contact us through:

Njamm Njamm Food and Snacks
MG Road, Kochi, Kerala – 682016

Email: njammnjammoficial@gmail.com

We aim to acknowledge customer complaints promptly and work towards resolving them as efficiently as possible.

Stay Connected

For new products, special offers, updates, and announcements, please follow our official social media pages.

For customer support, order-related assistance, complaints, or other enquiries, please contact us through our official email address.

Thank you for choosing Njamm Njamm Food and Snacks and for supporting our journey to bring authentic Kerala snacks to customers across India.

Made with care. Made for you.